However, Amazon formally prohibits sellers from contacting their customers other than through the conversation channel offered by the platform. In other words, Auxtun theoretically has no way to get Katherine's email address.. How did he do it then? According to this, the seller may have used a gift that came with the product, requiring him to enter his contact details to benefit from it, to obtain the valuable information. But other means exist.
Some companies offer Amazon sellers tools to find the email address of a buyer from his order number. This is particularly the case with Matic Chain, which uses data found on Google and social networks to determine user contact. Another, called ZonBoost, uses the same technique and offers to have access to these coordinates for the modest sum of 60 dollars.
After several emails from the seller, Katherine Scott ended up calling Amazon for help. She was then told that the matter would be investigated, but that she would not get any news about it. Several weeks later, the seller still continued to sell his items. "In 2020, we stopped more than 200 million supposedly false reviews before they were seen by a customer, and more than 99% of the application of the reviews was motivated by our proactive detection", welcomes the platform.
On the same subject: Amazon believes it is not responsible for fake reviews on its site
The most conscientious users can be discouraged from leaving their opinion on a product. Still, there are ways to protect yourself. To start, do not use your real first and last name when you write a review on Amazon. To change your name, go to the section Your Account, then, in the section Ordering and purchasing preferences, click on Profile.
If a seller still manages to contact you, save all conversations that you have with him. Take screenshots if needed and send them to Amazon support. Finally, you can simply block email address that sends you messages.